Privacy Policy
Effective 15 June 2024.
At Impact Hydrogen, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Statement outlines our practices regarding the collection, use, and protection of data through our Hydrogen Connect App and this website: (www.hydrogenconnect.com).
At “Hydrogen Connect”, we are committed to protecting the privacy and security of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our app. Please read this policy carefully to understand how we handle your information. By using “Hydrogen Connect” (the "App"), you consent to the practices described in this Privacy Policy. If you do not agree to the terms outlined here, you should not use the App.
1. Information We Collect
We collect the following types of information from users of the App:
a) Personal Information
Personal information refers to data that identifies you or your company as an individual or entity. This includes but is not limited to: Company name, address, and contact details. Business registration details. Hydrogen-related information (e.g., volume needed, supply information). Payment details (for subscription purposes). Information provided in chats or messages.
b) Non-Personal Information
We also collect non-personal information related to the use of the App. This includes: Usage data (e.g., interaction with features, page visits, time spent in the App). Device data (e.g., IP address, device type, operating system). Log data (e.g., access times, browser type).
2. How We Use Your Information
We use the information we collect for the following purposes:
a) To Provide and Improve the App
Facilitate connections between companies in the hydrogen sector. Display your company information, including hydrogen supply or demand, on the map for other users. Allow you to communicate with other companies through the chat function. Process payments and manage your subscription.
b) To Enhance User Experience
Improve the functionality and design of the App based on usage patterns. Provide customer support. Conduct analytics and research to understand how users interact with the App.
c) To Ensure Security and Compliance
Protect against unauthorized access to the App. Detect and prevent fraud, security breaches, and illegal activities. Comply with applicable legal obligations.
3. Information Sharing and Disclosure
We only share your information in the following circumstances:
a) With Other Users of the App
Your company’s information (e.g., location, hydrogen supply/demand, contact details) will be visible to other users to facilitate networking and partnerships. Chat messages and communication between companies may be visible to authorized users involved in the conversation.
b) With Service Providers
We may share your information with third-party service providers who perform functions on our behalf, such as payment processing, hosting, and analytics. These service providers are contractually bound to protect your information and use it only for the purposes we specify.
c) For Legal and Compliance Purposes
We may disclose your information if required by law or in response to legal requests, such as subpoenas or court orders, or if we believe in good faith that disclosure is necessary to: Protect the rights, property, or safety of “Hydrogen Connect”, our users, or others. Investigate or prevent fraud or illegal activities.
4. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law. If you cancel your subscription or deactivate your account, we may retain some of your data for a reasonable period to comply with legal obligations, resolve disputes, or enforce agreements.
5. Data Security
We implement reasonable technical, administrative, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Your Data Rights
Depending on your location and applicable laws, you may have the following rights concerning your personal data:
a) Right to Access You have the right to request a copy of the personal data we hold about you.
b) Right to Rectification You may request that we correct any inaccuracies in your personal data.
c) Right to Deletion You can request that we delete your personal data, subject to legal or contractual obligations that require us to retain it.
d) Right to Restriction or Objection You may request that we restrict processing or object to certain types of data processing (e.g., direct marketing).
e) Right to Data Portability You may request to receive your personal data in a structured, commonly used, and machine-readable format. To exercise any of these rights, please contact us at info@impacthydrogen.com.
7. Cookies and Tracking Technologies
The App may use cookies, beacons, or other tracking technologies to improve user experience and gather information about how the App is used. These technologies help us to: Remember user preferences. Understand traffic patterns and user engagement. Customise content based on user behaviour. You can manage or disable cookies through your browser settings. However, disabling cookies may affect the functionality of the App.
8. Third-Party Links
The App may contain links to third-party websites or services that are not controlled by “Hydrogen connect”. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies before interacting with them.
9. International Data Transfers
If you access the App from outside The Netherlands, please note that your information may be transferred to, stored, and processed in a country that may not provide the same level of data protection as your home country. By using the App, you consent to the transfer of your data to The Netherlands or other countries where we or our service providers operate.
10. Children's Privacy
The App is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a child, we will take steps to delete that information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted within the App, and we will notify you of significant changes via email or in-app notifications. Your continued use of the App after the changes are made signifies your acceptance of the updated Privacy Policy.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us at info@impacthydrogen.com. By using “Hydrogen connect”, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
1. Information We Collect
We collect the following types of information from users of the App:
a) Personal Information
Personal information refers to data that identifies you or your company as an individual or entity. This includes but is not limited to: Company name, address, and contact details. Business registration details. Hydrogen-related information (e.g., volume needed, supply information). Payment details (for subscription purposes). Information provided in chats or messages.
b) Non-Personal Information
We also collect non-personal information related to the use of the App. This includes: Usage data (e.g., interaction with features, page visits, time spent in the App). Device data (e.g., IP address, device type, operating system). Log data (e.g., access times, browser type).
2. How We Use Your Information
We use the information we collect for the following purposes:
a) To Provide and Improve the App
Facilitate connections between companies in the hydrogen sector. Display your company information, including hydrogen supply or demand, on the map for other users. Allow you to communicate with other companies through the chat function. Process payments and manage your subscription.
b) To Enhance User Experience
Improve the functionality and design of the App based on usage patterns. Provide customer support. Conduct analytics and research to understand how users interact with the App.
c) To Ensure Security and Compliance
Protect against unauthorized access to the App. Detect and prevent fraud, security breaches, and illegal activities. Comply with applicable legal obligations.
3. Information Sharing and Disclosure
We only share your information in the following circumstances:
a) With Other Users of the App
Your company’s information (e.g., location, hydrogen supply/demand, contact details) will be visible to other users to facilitate networking and partnerships. Chat messages and communication between companies may be visible to authorized users involved in the conversation.
b) With Service Providers
We may share your information with third-party service providers who perform functions on our behalf, such as payment processing, hosting, and analytics. These service providers are contractually bound to protect your information and use it only for the purposes we specify.
c) For Legal and Compliance Purposes
We may disclose your information if required by law or in response to legal requests, such as subpoenas or court orders, or if we believe in good faith that disclosure is necessary to: Protect the rights, property, or safety of “Hydrogen Connect”, our users, or others. Investigate or prevent fraud or illegal activities.
4. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law. If you cancel your subscription or deactivate your account, we may retain some of your data for a reasonable period to comply with legal obligations, resolve disputes, or enforce agreements.
5. Data Security
We implement reasonable technical, administrative, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Your Data Rights
Depending on your location and applicable laws, you may have the following rights concerning your personal data:
a) Right to Access You have the right to request a copy of the personal data we hold about you.
b) Right to Rectification You may request that we correct any inaccuracies in your personal data.
c) Right to Deletion You can request that we delete your personal data, subject to legal or contractual obligations that require us to retain it.
d) Right to Restriction or Objection You may request that we restrict processing or object to certain types of data processing (e.g., direct marketing).
e) Right to Data Portability You may request to receive your personal data in a structured, commonly used, and machine-readable format. To exercise any of these rights, please contact us at info@impacthydrogen.com.
7. Cookies and Tracking Technologies
The App may use cookies, beacons, or other tracking technologies to improve user experience and gather information about how the App is used. These technologies help us to: Remember user preferences. Understand traffic patterns and user engagement. Customise content based on user behaviour. You can manage or disable cookies through your browser settings. However, disabling cookies may affect the functionality of the App.
8. Third-Party Links
The App may contain links to third-party websites or services that are not controlled by “Hydrogen connect”. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies before interacting with them.
9. International Data Transfers
If you access the App from outside The Netherlands, please note that your information may be transferred to, stored, and processed in a country that may not provide the same level of data protection as your home country. By using the App, you consent to the transfer of your data to The Netherlands or other countries where we or our service providers operate.
10. Children's Privacy
The App is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a child, we will take steps to delete that information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted within the App, and we will notify you of significant changes via email or in-app notifications. Your continued use of the App after the changes are made signifies your acceptance of the updated Privacy Policy.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us at info@impacthydrogen.com. By using “Hydrogen connect”, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
